Shemica Moore
1747 Liatris Drive,ON
Summary
Addiction and Mental health professional with strong background in patient care and therapeutic support. Skilled in crisis intervention, counseling, and case management. Highly collaborative team player focused on achieving meaningful results and adapting to changing needs. Known for empathy, strong communication skills, and ability to build trusting relationships with clients.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Security Dispatcher
Securitas Security Services
03.2024 - 09.2024
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
- Assisted in emergency situations, coordinating resources and providing critical information to first responders.
Community Support Worker
Provide Home Care
06.2017 - 03.2022
- Documented patient progress accurately and efficiently, contributing to effective communication among healthcare team members.
- Provided emotional support to patients, fostering resilience during challenging times in their recovery journey.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
Personal Support Worker
Better Living @ Thompson House
04.2016 - 06.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Educational Assistant
TDSB
04.2016 - 06.2016
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
Education
Diploma - Addiction And Mental Health Worker
Centennial College
Scarborough, ON04-2026
Skills
- Incident reports
- Patient support
- Conflict de-escalation
- Mental health counseling
- Patient advocacy
- Crisis intervention
- Empathy development
- Case documentation
- Client outreach
Certification
- Adult CPR/AED certification
Timeline
Security Dispatcher
Securitas Security Services
03.2024 - 09.2024
Community Support Worker
Provide Home Care
06.2017 - 03.2022
Personal Support Worker
Better Living @ Thompson House
04.2016 - 06.2017
Educational Assistant
TDSB
04.2016 - 06.2016
Diploma - Addiction And Mental Health Worker
Centennial College
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